Original Paintings - Shipping & Returns

 
 

What is your shipping Policy? 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. For Originals requiring custom framing, shipping times range for 2-3 weeks as it takes time to order matting, frames and glass as required for your purchase.  Tracking information will be emailed to you as soon as it is available. 

If you have the need for expedited shipping & processing, please contact me at markgrassofineart@gmail.com to discuss you situation and the potential costs.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be pre-paid and shipped USPS Priority International or FedEx, per request. Any fees required to get the order into your country (ie. customs and duties, etc) will be at the expense of the purchaser.

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What is your Policy on Returns/Exchanges/Refunds?

We do not provide a refund based on customer preference.  We will provide a no charge replacement or refund for any quality issues only. Obviously since these are one of a kind originals or limted edition prints, we will only be able to provide a substitute replacement of equal value.  We may request to have the order returned to us and would provide a return shipping label prior to any return of moneys.  We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact markgrassofineart@gmail.com There’s a 25% restocking fee that is applied for any order canceled or exchanged. Commissioned ordered are not refundedable per the commission contract.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact markgrassofineart@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email markgrassofineart@gmail.com  Note:  There will be a restocking fee of 25%.

WHO TO CONTACT? 

You can reach out at any time by email at markgrassofineart@gmail.com 

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How can I keep up with your new work?

Your following will want to keep up with your new work. We recommend including social media links and getting them to sign up for your newsletter.

EXAMPLE:

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/markgrasso1059/

Facebook: @MarkGrassoFineArt


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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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